Just Call North
Get a Quote
Back to home

Accessibility Statement

We are committed to making our website usable by everyone, regardless of ability or technology.

Last updated: April 14, 2025

01Our Commitment

Just Call North is committed to ensuring that our website is accessible to people with disabilities. We believe that everyone deserves equal access to information and services, and we continually work to improve the usability of our site for all visitors — including those who use assistive technologies.

02Standards We Follow

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with disabilities, including:

  • Visual impairments (low vision, color blindness, or blindness)
  • Hearing impairments
  • Motor impairments (difficulty using a mouse or keyboard)
  • Cognitive and learning disabilities

03Accessibility Features

Our website includes the following features to support accessible use:

  • Keyboard navigation — all pages and interactive elements can be accessed and operated using a keyboard alone
  • Screen reader support — semantic HTML, ARIA labels, and descriptive alt text for images help screen readers accurately convey page content
  • Color contrast — text and interactive elements meet or exceed WCAG AA contrast ratio requirements (4.5:1 for normal text)
  • Resizable text — text can be enlarged up to 200% using browser zoom without loss of content or functionality
  • Focus indicators — visible focus outlines are provided for keyboard and assistive technology users
  • Responsive design — the site adapts to all screen sizes, from mobile phones to desktop monitors
  • Skip navigation — users can skip repetitive navigation to reach main content faster

04Supported Assistive Technologies

Our site has been tested with commonly used assistive technologies, including:

  • NVDA and JAWS (Windows screen readers)
  • VoiceOver (macOS and iOS)
  • TalkBack (Android)
  • Keyboard-only navigation in Chrome, Safari, Firefox, and Edge

We recommend using an up-to-date version of your browser and assistive technology for the best experience.

05Known Limitations

While we strive for full accessibility, some areas of our site may not yet meet all WCAG 2.1 AA criteria. We are actively working to identify and resolve any gaps. If you encounter a barrier that prevents you from accessing any part of our site, please let us know — your feedback directly informs our improvements.

06How to Request Accessible Formats

If you need information from our website in an alternative format — such as large print, plain text, or a phone-based alternative — please contact us. We are happy to accommodate reasonable requests and will respond within 2 business days.

07Report an Accessibility Issue

We welcome feedback. If you experience any difficulty using our website due to an accessibility barrier, please tell us:

  • The specific page or feature you were trying to use
  • A description of the problem you encountered
  • The browser and assistive technology you were using

You can reach us by email at info@justcallnorth.com or by phone at (612) 545-8585. We aim to respond to all accessibility feedback within 2 business days.

08Ongoing Efforts

Accessibility is an ongoing process, not a one-time fix. We regularly review our site for compliance, conduct user testing, and train our team on accessibility best practices. We are committed to making continuous improvements so that our site remains welcoming and usable for everyone.

Questions about this page? info@justcallnorth.com or call (612) 545-8585.