Privacy Policy

We collect personal information only when you voluntarily provide it — for example, when you call us, submit a contact form, or request a quote. This may include:

• Contact details — name, phone number, and email address
• Service location — the address where you need service
• Vehicle or property details — information needed to perform the requested service (e.g., car make and model for lockout service)
• Payment information — collected and processed securely at time of service; we do not store card numbers

We also automatically collect limited technical data when you visit our site, such as your browser type, device type, IP address, and pages visited. This is gathered via standard web analytics tools to help us understand how our site is used.

We use the information we collect to:

• Schedule and dispatch a technician to your location
• Communicate with you about your service request
• Process payment and provide a receipt
• Respond to questions, feedback, or support requests
• Improve our website and service operations through anonymized analytics

We do not use your information for marketing purposes without your consent, and we will never sell your personal information.

We do not sell, trade, or rent your personal information to third parties. We may share limited information with:

• Service partners — trusted contractors or technicians we dispatch on your behalf, who are bound to protect your information
• Payment processors — to securely handle transactions; we use PCI-compliant processors
• Analytics tools — such as Google Analytics (anonymized, non-identifying data only)
• Law enforcement or legal process — only when required by law or a valid court order

Our website uses cookies — small text files stored in your browser — to support basic functionality and analytics. We use:

• Essential cookies — required for the site to function properly
• Analytics cookies — to understand how visitors use the site (e.g., most-visited pages, traffic sources)

You can disable cookies in your browser settings. Doing so may affect some site functionality but will not prevent you from requesting service.

We retain personal information only as long as necessary to provide service, comply with legal obligations, or resolve disputes. Customer service records are typically kept for up to 3 years.

We take reasonable precautions to protect your information, including using secure connections (HTTPS) for data transmission and limiting access to personal data to staff who need it to perform their duties.

Under the Minnesota Consumer Data Privacy Act and applicable federal law, you have the right to:

• Know what personal information we hold about you
• Request a copy of that information
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt out of any future marketing communications

To exercise any of these rights, contact us at info@justcallnorth.com. We will respond within 30 days.